Returns and right of withdrawal: When you shop at ALVAR UNO, you have the free right to return goods that do not fit or that otherwise do not meet your expectations. That does NOT apply for customized items.

However, we always strive to minimize the amount of transport that buying from us entails and we hope that you as a customer think the same. Therefore feel free to ask us about e.g. size advice before ordering an item so that it will be right from the start.

Should you nevertheless regret a purchase, you have a full right of withdrawal (return and exchange right) within 14 days of receiving the item. However, always return as soon as you can if you have regretted.

For environmental reasons, we want you to use the packaging that protected the product, provided it is intact.

As a customer, you have the right to examine and try the product. When returning a product that has been handled to a greater extent than was necessary to determine the product's properties and function, you may, however, be liable for compensation for the product's depreciation. The scope of the impairment is determined by ALVAR UNO.

The right of withdrawal can be used provided that the product is returned together with the labels and original packaging that comes with the product. As a customer, you have the right to inspect the product, but you must not break seals. The right of withdrawal does not apply to underwear. In cases where the associated case, packaging, information leaflet and certificate of authenticity are not included in the exercise of the right of withdrawal, ALVAR UNO has the right to refuse the return.


If you complain about your item due to damage or incorrect production, we will make a manual assessment and possibly request the garment if necessary. The first commitment in the event of a complaint is to rectify the error. If this does not work and the complaint is approved, we will replace you with a new product. If we do not have the opportunity to replace you with a similar item, you have the right to cancel the purchase and get the money refunded. Refunds are normally made within 14 working days of receiving and approving your return. We can only make a refund in the same way and to the same account that was used at the time of purchase.


Return address for right of withdrawal and complaint:

Muni Group c/o Ingo Fleckner

Carl Grimbergsgatan 26

411 28 Göteborg